Privacy Policy

Effective Date: January 23, 2026

Welcome to MaineTouch (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, store,
and protect personal information when you interact with us, including through our website
https://mainetouch.org,
phone calls, text messages, or any other communication channels.

By using our website or engaging with our services, you agree to this Privacy Policy. If you do not agree,
please refrain from using our services or website. For questions, you can email
info@mainetouch.org or call 207-910-7156.

Summary of Key Points

  • Data Collection: We collect information from website visitors, calls, texts, forms, and other communications to provide and improve our services.
  • Calls & Text Messages: If you contact us via phone or text, we may collect and store information, including call recordings and SMS details, for customer service and compliance.
  • Information Sharing: We only share information for legal obligations, service delivery partnerships, or necessary business purposes.
  • Your Rights: You can request access, correction, or deletion of your information.
  • Security Measures: We implement robust security measures to safeguard your data.

Information We Collect

  • Personal Details: Name, email, mailing address, phone number, and other contact information.
  • Service Information: Service-related preferences, requests, or details shared via forms, calls, texts, or email.
  • Verification Documents: Signed agreements, proof of eligibility, or other service-related documentation.

Automatically Collected Information

  • Website Usage Data: IP addresses, browser type, device information, website behavior (via cookies).
  • Call and Text Details: Phone numbers, timestamps, SMS content, and call recordings.

Third-Party Information

Third-Party Sources: Information shared with us by service providers, case managers, or referral agencies, with your consent.

How We Use Your Information

  • Service Delivery: Provide, manage, and improve requested services.
  • Communication: Respond to inquiries and send updates via email, phone, or SMS.
  • Quality & Resolution: Ensure quality assurance, resolve disputes, or address complaints.
  • Compliance: Meet legal and regulatory obligations.
  • Website Improvement: Analyze website behavior to enhance user experience.
  • Safety & Security: Detect and prevent fraud or unauthorized activity.

Information Sharing

  • Legal Compliance: To comply with federal, state, or local laws, subpoenas, or court orders.
  • Service Delivery Partners: With third-party vendors assisting with service delivery under confidentiality agreements.
  • Business Transfers: If MaineTouch undergoes a merger, acquisition, or restructuring, your information may be transferred.
  • Communication Providers: To manage communications through secure third-party platforms.

We do not sell or share your personal information for marketing purposes.

Information Collected Through Calls and Texts

  • Call Recordings: Calls may be recorded for training, monitoring, or dispute resolution purposes.
  • Text Messages: SMS content, timestamps, and phone numbers may be collected.
  • Consent: By contacting us via call or text, you consent to receiving service-related communications.
  • Opt-Out: You may opt out by contacting info@mainetouch.org or 207-910-7156.

Data Retention

  • Client Data: Retained for seven years after last interaction.
  • Call & Text Records: Stored up to two years for quality assurance.
  • Website Usage Data: Retained as long as necessary for analytics.

Your Privacy Rights

  • Access: Request a copy of personal information we hold.
  • Correction: Request updates or corrections.
  • Deletion: Request deletion, subject to legal or operational requirements.
  • Opt-Out: Opt out of receiving service notifications or communications.

Cookies and Website Tracking

  • Enhance Functionality: Improve website features.
  • Analyze Behavior: Understand visitor activity for a better user experience.

You can manage or disable cookies in your browser, but this may limit some features.

How We Protect Your Information

  • Encryption: Personal data encrypted during storage and transmission.
  • Access Controls: Only authorized personnel can access sensitive data.
  • Audits: Systems routinely tested for vulnerabilities.
  • Training: Staff trained annually on privacy and data protection.

While we strive to protect your data, no system is completely foolproof.

Incident Response Policy

  • Notification: Notify affected individuals promptly in case of a breach.
  • Investigation: Investigate and take corrective measures.
  • Reporting: Report to authorities as required by law.

Accessibility Statement

We are committed to accessibility. For alternative formats, contact info@mainetouch.org or call 207-910-7156.

SMS Privacy Policy:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page. For significant changes, we may notify you directly.

Contact Us

MaineTouch
Email: info@mainetouch.org
Phone: 207-910-7155 
Website: https://mainetouch.org